311 is New York City’s main source of government information and non-emergency services. The service, launched in 2003, currently receives some 50,000 calls a day and offers information about more than 3,600 topics — school closings, recycling rules, homeless shelters, park events, pothole repairs, you name it. Each complaint is logged, tagged and mapped, allowing for further analysis. Pitch Interactive came up with this interesting data visualization that provides insight in common complaints by time of the day. The graphic shows 34,522 complaints that were collected between 8 September and 15 September, 2010.
Do you have a noisy neighbor? Someone who always stresses you out with loud music? Young students celebrating chaotic parties? If you feel ashamed calling the police for such a matter, there is a new way of delivering your message to who lives around you: the online complaint directory of NYC 311. 311 is New York City’s website and phone number for government information and non-emergency services, which was started to provide the public with quick, easy access to all New York City government services and information while maintaining the highest possible level of customer service.
In yesterday’s Go Home Already, I bemoaned the fact that D.C. was lacking an equivalent to this awesome map of New York City’s 311 service requests. As it turns out, I just needed to do a little more digging around the Office of the Chief Technology Officer’s data website — local blogger Mitch Wander tipped us off to the existence of such a D.C. map last night.